Privacy policy

Last update: March 26th, 2026


This Privacy Policy describes how TYCKA DICE collects, uses, and shares your personal information when you visit or make a purchase from www.tyckadice.com⁠.

 

1. Data Controller

  • Trade name: TYCKA DICE
  • Legal owner: GONZALO HERMIDA RUIZ
  • Physical address: Carrer Tirso de Molina, 36, 08940 Cornellà de Llobregat, Barcelona, Spain
  • Phone number: +34 614 16 62 55
  • Email: info@tyckadice.com

For the purposes of applicable data protection law, the data controller of your personal data is GONZALO HERMIDA RUIZ, trading as TYCKA DICE.


2. Personal Data We Collect

We collect personal data directly from you, automatically through your use of the website, and from third-party service providers involved in payment and delivery.

  • Information you provide directly
    • Name and surname
    • Billing address
    • Shipping address
    • Email address
    • Phone number
    • Order details
  • Any information you provide when contacting us
    • Transaction and payment-related information
    • Information needed to process your order and payment
    • Payment method details handled through our payment providers
  • Technical and usage information
    • IP address
    • Browser type
    • Device information
    • Time zone
    • Website interaction and navigation information

Providing personal data is necessary to process orders and provide our services. Failure to provide such data may result in the inability to complete a purchase.


3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil orders placed through the website
  • To provide customer service and respond to enquiries
  • To manage shipping, delivery, returns, and refunds
  • To detect, prevent, and investigate fraud or misuse
  • To comply with legal, tax, accounting, and regulatory obligations
  • To improve the performance, usability, and security of the website
  • To send marketing communications only where you have subscribed or otherwise given valid consent
  • To process and manufacture customized products based on the specifications provided by the user

Providing personal data is necessary to process orders and provide our services. Failure to provide such data may result in the inability to complete a purchase.


4. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: when processing is necessary to sell and deliver products you order, manage payments, and provide customer support related to your order
  • Legal obligation: when processing is required to comply with tax, accounting, consumer, or other legal obligations
  • Legitimate interests: for fraud prevention, website security, and service improvement, provided these interests are not overridden by your rights and freedoms
  • Consent: for marketing communications where required by law and where you have voluntarily subscribed


5. Recipients of Personal Data

We may share your personal data with trusted third parties where necessary to operate the store and provide our services, including:

  • Shopify Inc, as the ecommerce platform hosting the store
  • Payment providers, including PayPal, Shop Pay, Google Pay, and card payment providers
  • Shipping carriers, including Correos and DHL
  • Service providers that support fraud prevention, security, hosting, and store operations
  • Professional advisers, authorities, or public bodies where required by law
  • Tax and accounting advisors

These providers process personal data only to the extent necessary to perform their services and, where applicable, under data processing agreements or their own legal obligations.


6. International Transfers

Some of our service providers (such as Shopify or certain payment providers) may process personal data outside the European Economic Area.

In such cases, we rely on appropriate safeguards required by applicable law, such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms, where applicable.

 

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, tax, fraud prevention, and dispute-resolution obligations.

In general:

  • Order and transaction records are kept for as long as required by applicable legal and tax obligations
  • Customer service communications are kept for as long as needed to handle your request and any related follow-up
  • Marketing data is kept until you withdraw your consent or unsubscribe, unless a longer period is required by law

Retention periods may vary depending on the nature of the data, applicable legal requirements, and the need to resolve disputes or enforce agreements.


8. Your Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction granting similar rights, you may have the right to:

  • Access your personal data
  • Request rectification of inaccurate personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us at info@tyckadice.com. We will respond to your request within the timeframes established by applicable data protection laws.

You may also exercise your rights through the available automated tools on our website, where applicable: GDPR Compliance Tool.

You also have the right to lodge a complaint with the competent supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).


9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure, taking into account the nature of the data and the risks involved.


10. Third-Party Services

Our website uses third-party services to operate the store, process payments, and ship orders. 

Some of these providers may act as data processors on our behalf, while others may act as independent data controllers according to their own terms and legal obligations.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be published on this page.


12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

  • Trade name: TYCKA DICE
  • Legal owner: GONZALO HERMIDA RUIZ
  • Address: Carrer Tirso de Molina, 36, 08940 Cornellà de Llobregat, Barcelona, Spain
  • Email: info@tyckadice.com
  • Phone: +34 614 16 62 55